Contact us

Need a hand, found a bug, or have a question about your account? Send us a message and a real person will get back to you, typically within one business day.

Frequently asked questions

I didn’t receive my invitation email

Invitations are sent to the address your administrator entered. Check your spam folder first, then confirm the address with your administrator. If it still hasn’t arrived, contact us and we’ll resend it.

My photos aren’t uploading

Photos upload when the device has a working connection. Confirm the app has permission to use the camera and photo library in your device settings, and that you have signal or Wi-Fi. If uploads are still stuck, contact us with the property and inspection name.

The comparison missed something, or flagged something that isn’t damage

Automated comparison is an aid to review, not a replacement for it — always confirm flagged items before acting on them. Accuracy depends heavily on the inspection photos matching the baseline angles, so lining up the overlay carefully makes a real difference. If results look consistently wrong for a property, contact us and tell us which one.

Do I need to re-shoot the baseline?

Re-capture the baseline after any intentional change to the property — new furniture, redecorating, or a renovation — so those changes aren’t flagged as issues on every future stay.

I need to add or remove a team member

Company administrators can invite and deactivate users from within the app. If you’re not sure who your administrator is, contact us and we’ll point you to them.

I want to delete my account or export my data

Send us a message from the address on your account and tell us what you need. See our Privacy Policy for how we handle these requests.

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